There are a few reasons why RememBear might not autofill your passwords correctly. If you're using one of our mobile applications (iOS or Android) and you're trying to log into a website using the browser app on your phone or tablet, make sure you're using the RememBear Browser. This will allow you to more easily fill passwords.
In the Android app, you'll also need to make sure that you have the autofill functions enabled on your phone. You should have set this up when you downloaded the app, but if you skipped this step during setup, simply open your RememBear app, open the Menu > Settings > RememBear Autofill > Go to Settings and follow the instructions to enable autofill. When that's done, click the back arrow and you should also see a prompt to add a floating icon. Click Go to Settings to enable the floating icon. Upon exiting the screen, you should now be able to use the floating icon to fill your passwords.
On all platforms, it's also possible that the RememBear application might not be detecting your username or password fields correctly. If this is the case, you can report site or application specific issues directly via the RememBear app without having to contact support using the instructions below.
In the interim, you should be able to copy and paste your passwords manually from the RememBear application into the site or app where you're currently trying to login.
How to report issues with autofill:
Windows and macOS (via the browser extension):
With your browser window open, navigate to the webpage where you’re having problems. Once there, select the RememBear extension icon, select the gear icon in the bottom right corner and select Report broken autofill. The URL field will already be populated, but you can also add some extra info about the problem if you think it will help us. When you’re done, select Send to send the report.
Android (via the RememBear Browser):
Open the RememBear app and locate the item that you’re having issues with. Within the item, select the website URL to open the site in RememBear’s built-in browser. With the site open in the RememBear browser navigate to the login area of the site. Select the menu button in the top right corner (3 dots) and from the menu that appears, select Report Broken Auto Fill and follow the instructions.
iOS (via the RememBear Browser):
Open the RememBear app and locate the item that you’re having issues with. Within the item, select the website URL to open the site in RememBear’s built in browser. With the site open in the RememBear browser, click the lightning bolt icon in the bottom right corner. If there's nothing to fill, you'll see a pop-up that indicates there was nothing to fill. In that pop-up, click the "report broken" button to submit your feedback.
Note that we do not respond directly to you when you submit autofill reports. However, the RememBear team are continuously reviewing reports and fixing site specific issues. If you need to contact us, you can get in touch with one of our friendly Support Bears.