Autofill not working on any website:
Make sure that you have the autofill function enabled on your device.
On iOS version 11 and below, open Safari browser > select the ‘share’ button (square with an arrow coming out the top) > Scroll to the right until you see a button called 'More', tap it > From the list locate 'RememBear' and toggle it on
On iOS version 12 and above you can use Apple's auto-fill mechanism. To enable it open iOS settings > Locate 'Passwords & Accounts' > 'Auto-fill Passwords' > Make sure 'AutoFill Passwords' is toggled on and from the list make sure 'RememBear' is checked.
Make sure that you have the autofill function enabled on your device. You should have set this up when you downloaded the app, but if you skipped this step during setup, simply open your RememBear app, open the Menu > Settings > RememBear Autofill > Go to Settings and follow the instructions to enable autofill.
If you're already seeing the RememBear auto-fill bubble when trying to log in to a site, but it's only allowing you to manually copy/paste the information then it's likely you're using an unsupported browser. On Android versions 6 and lower we support Chrome browser. On Android 8 and higher we support Chrome, Firefox Focus, Opera, Brave, Microsoft Edge, and DuckDuckGo
Autofill not working on certain sites:
It's possible that the RememBear application might not be detecting your username or password fields correctly. If this is the case, you can report the affected site or application directly via the RememBear app (without having to contact support).
Windows and macOS (via the browser extension):
With your browser window open, navigate to the webpage where you’re having problems. Once there, select the RememBear extension icon, select the gear icon in the bottom right corner and select Report broken autofill. The URL field will already be populated, but you can also add some extra info about the problem if you think it will help us. When you’re done, select Send to send the report.
Android (via the RememBear Browser):
Open the RememBear app and locate the item that you’re having issues with. Within the item, select the website URL to open the site in RememBear’s built-in browser. With the site open in the RememBear browser navigate to the login area of the site. Select the menu button in the top right corner (3 dots) and from the menu that appears, select Report Broken Auto Fill and follow the instructions.
iOS (via the RememBear Browser):
Open the RememBear app and locate the item that you’re having issues with. Within the item, select the website URL to open the site in RememBear’s built in browser. With the site open in the RememBear browser, click the lightning bolt icon in the bottom right corner. If there's nothing to fill, you'll see a pop-up that indicates there was nothing to fill. In that pop-up, click the "report broken" button to submit your feedback.
Note that we do not respond directly to you when you submit autofill reports. However, the RememBear team are continuously reviewing reports and fixing site specific issues. If you need to contact us, you can get in touch with one of our friendly Support Bears. In the interim, you should be able to copy and paste your passwords manually from the RememBear application into the site or app where you're currently trying to login.