Sync is only available for RememBear Premium accounts. If you currently have a free RememBear account, you'll need to upgrade to a RememBear Premium subscription to enable syncing of your items across multiple devices. To read more about upgrading click here. If you're seeing 'greyed' out items, it's because those items were not created on the device you're using so you will not have access to them until you upgrade.
That said, there are a few reasons that might cause your items not to sync:
If you do not have an active Internet connection, your items will not be able to sync. You can still access all of your saved passwords, but if you add new passwords, they will not sync to other devices until you have an active Internet connection.
If RememBear isn’t syncing, it may be that there is a third-party application on your device that is interfering (eg. Anti-virus, firewall, security applications, blocked by a corporate or public network). We recommend disabling any applications you think may interfere with RememBear and try syncing again.
Though very rare, there is the possibility that RememBear servers are undergoing planned maintenance or are experiencing an unexpected issue. If this is the case, we’ll do our best to notify users. The best solution for this is to simply wait and try syncing RememBear again later.
If you're finding that RememBear is not syncing as it should, try forcing a sync. Here’s how:
RememBear for Windows and MacOS is designed to sync automatically every 10 minutes. If you’d like to force RememBear to sync, hold your mouse over the sync status. You should see "Sync Now" appear. Click this to force your bear to sync.
RememBear for Android and iOS should sync each time you open the app. If it doesn’t, you can force-sync RememBear by pulling down on your list of items. This should prompt your bear to sync up!
If you’re still having issues, or are finding that your bear is having trouble syncing, feel free to reach out to our friendly support bears here.