Sync is only available for RememBear Premium accounts. If you have a free RememBear account, you'll need to upgrade to a RememBear Premium subscription to enable syncing of your items across multiple devices. To read more about upgrading click here.
That said, there are a few reasons that might cause your items not to sync.
1. Make sure that you're running the most recent version of RememBear across your devices. You can download it here.
2. Check our Twitter page to see if we're currently performing any scheduled maintenance.
3. Make sure that you have an active Internet connection. Your Bear will need this to sync.
If your Bear is still having issues syncing, check out the following:
If RememBear isn’t syncing, it may be that there is a Third-Party Application on your device that is interfering (eg. Anti-virus, firewall, security applications, blocked by a corporate or public network). We recommend disabling any applications you think may interfere with RememBear and try syncing again.
If you've recently added Two-Step Verification codes to some of your items and you're finding that they're not syncing, or that you're seeing a sync error, it's likely that you're running an older version of RememBear. If this is the case, make sure to update RememBear on all of your devices to regain access to those items.
If you're still finding that RememBear is not syncing as it should, try forcing a sync. Here’s how:
RememBear for Windows and MacOS is designed to sync automatically every 10 minutes. If you’d like to force RememBear to sync, hold your mouse over the "Up to Date" status. You should see "Sync Now" appear. Click this to force your bear to sync.
RememBear for Android and iOS should sync each time you open the app. If it doesn’t, you can force-sync RememBear by pulling down on your list of items. This should prompt your bear to sync up!
If you’re still having issues, or are finding that your bear is having trouble syncing, feel free to reach out to our friendly support bears here.