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Getting Started

  • What is RememBear?

  • Why should I trust RememBear?

  • Where does RememBear store my information and how is it protected?

  • What devices will RememBear work on?

  • What information can I store in RememBear?

  • How do I set up RememBear?

  • I can’t live without "X" feature. When will RememBear have it?

Your RememBear Account

  • What is a Backup Kit and why do I need one?

  • What should my Master Password be?

  • I’ve forgotten my Master Password. What do I do?

  • How do I change my email?

  • How do I change my Master Password?

  • I already have a TunnelBear VPN account, can I use it to login to RememBear?

  • How do I delete my account?

  • How do I migrate to RememBear from another password manager?

Billing & Payments

  • How much does RememBear cost?

  • How do I upgrade to RememBear Premium?

  • What do I get with RememBear Premium vs. Free?

  • Can I pay monthly?

  • How do I view my account information and billing history?

  • How do I cancel my RememBear Premium trial or subscription?

Technical Support

  • Why won't RememBear sync?

  • Why are some of my items greyed out?

  • Why isn't RememBear autofilling my passwords?

  • Why are my past achievements not unlocked?

  • I accidentally deleted an item, how do I get it back?

  • What is the RememBear browser and why should I use it?

  • Can I use RememBear when I’m offline?

  • Why don’t my browser codes match?

  • Why do I need the full desktop application?

  • Can I sync my passwords to a local file only, rather than to the cloud?