Is your bear still up to no good?
We appreciate your feedback and bug reports. While in Beta, we may not reply to all bug reports individually, but we’ll get them fixed!
Need a Support Bear?
We appreciate your feedback and bug reports. While in Beta, we may not reply to all bug reports individually, but we’ll get them fixed!
What is RememBear?RememBear securely stores and remembers all of your strong passwords, with a Bear! RememBear stores your passwords in a secure vault and syncs them securely across all of your devices so you always have them at hand. RememBear also allows you to generate super strong random passwords that not even a Grizzly could get their paws on.
Secondly, RememBear is independently code audited to ensure it is consistently in line with the highest standards of security. As a company, we have a track record of posting our audit results publicly, having conducted the industry first audit for TunnelBear. We’re so confident we’re doing everything we can to protect you and your personal data across the board that we've now published the RememBear audit as well.
Last, but not least, we have bears (rawr!). Who doesn't trust ferocious, cuddly bears?
Why should I use RememBear Beta?Today, RememBear does the basics really well, but we still want to add on a few more features and extra polish. For the wonderful early adopters and bug reporters using RememBear Beta, you’ll unlock a generous discount towards the premium subscription which we’ll announce shortly.
How much does RememBear Beta cost?You can use the RememBear Beta today for free! It will be free for the Beta which we expect to last a few months. When RememBear exits Beta, there will be both a free and paid version of RememBear.
Post Beta, the free version will allow you unlimited passwords, but stored offline on each device. The Premium version will have priority support, unlimited devices, backup and syncing as well as a couple other yet to be announced features.
Will there be a discount for TunnelBear subscribers after beta?Yes, there will be an extra discount for existing TunnelBear subscribers who also want to subscribe to RememBear.
What devices will RememBear work on?RememBear is currently available for Windows (Windows 7 and above), macOS (10.11 El Capitan and later), iOS (iOS version 9 and above) and Android (5.0 Lollipop and above) devices. You can find them on our download page.
RememBear also provides an accompanying browser extension for desktop platforms (Windows and macOS) that allows you to automatically fill login details in the username and password fields on the websites you visit. However, please be aware the extension will not work on its own - you'll need to have the desktop app installed for it to function. The RememBear browser extension is currently available for Chrome, Safari, and Firefox browsers.
What information can I store in RememBear?Currently, you can store your logins and credit card information securely in RememBear. Logins also have room for notes, which could include additional information about the login, like backup codes for the service or instructions for use. However, we're currently working on adding new functionality to all of the RememBear applications, so stay tuned for updates! If there's a specific type of item you'd like to be able to store securely in your Bear, let our friendly Support Bears know.
How do I get started using RememBear?Getting started with RememBear is easy. Head over to the download page and grab RememBear for your device. If you have multiple devices, you can get started on one device and add your other devices once you have your RememBear account set up.
Once you’ve downloaded and installed the app on your first device, you’ll be prompted to create an account. Follow the instructions to complete the process.
Once you have RememBear installed and ready on the first device, you can proceed to add it to other devices.
How do I add RememBear to a new device?Adding RememBear to all of your devices is super easy!
For Windows and macOS, start by opening the RememBear app window. In the sidebar menu on the right, locate the Add a New Device option and select it. Follow the instructions.
For Android and iOS, start by opening the RememBear app. Select the menu button from the top left corner (3 horizontal lines), this will open a sidebar menu from the right edge of the screen. Locate the Add a New Device option and select it. Follow the instructions.
Where does RememBear store my passwords and how are they protected?RememBear encrypts your passwords using both your Master Password and a unique device key generated by the application. It stores your passwords in an encrypted file on your device and on our secure servers for sync and backup purposes. However, RememBear will only encrypt and decrypt the items on your physical device. This means that your passwords and other items are always encrypted during syncing and remain encrypted when in storage on our secure servers. You and ONLY you are ever able to access your items as long as you keep your master password private.
What is a Backup Kit and why do I need one?Your Backup Kit allows you to safely store your Master Password, New Device Key and account email address. If you ever lose access to all of your logged in devices or log out and uninstall the application, you'll need all of these to get back in.
You should be walked through creating a Backup Kit when you first create your account. If you were not or if you skipped this step originally, you can find the information for your Backup Kit by opening the RememBear app, clicking on the Menu > Add a New Device > PC or Mac > Add Without Camera. Once there, find a safe place to write down your New Device Key, Master Password and email address.
Whether you print your Backup Kit or write down the details by hand, be sure to store it somewhere safe. You'll need these three pieces of information (Master Password, New Device Key, and Account Email address) if you ever lose access to your account.
How do I migrate to RememBear from another password manager?RememBear currently has the ability to import passwords from both 1Password and LastPass. We hope to add more import options in future versions. The import feature is currently available on RememBear for Windows and macOS. You will be able to import any login items and credit card details. Before you can begin the import process, you’ll need to have already exported your items from your other password manager. Make sure to export as a .csv file and check the “Include Column Labels” option on the export dialog so that the names of your logins will be properly exported.
Once you’re ready, here’s how to get them in to RememBear:
Windows: Open the main RememBear app window. In the sidebar menu on the left, locate the gear icon (close to the bottom) and select it. Under the General tab, locate the Import section and select the Browse button. At this point you’ll be prompted to locate the file you exported from your other password manager. Select the file and complete the process.
macOS: Open the main RememBear app window. Select the app’s menu bar along the top of the screen, select File then select Import. At this point you’ll be prompted to locate the file you exported from your other password manager. Select the file and complete the process.
If you're having issues importing your items into RememBear, let us know. We're actively working on improving this feature and should have updates available soon.
What is the RememBear browser and why should I use it?The RememBear browser is built into our mobile applications (Android and iOS). It allows you to more easily use your passwords by filling passwords directly from RememBear into a browser page contained within the RememBear app. Unfortunately, if you use your regular browser app, this is not possible as many browser applications do not support autofill. If you're not finding that the RememBear browser is filling your passwords properly, see here for instructions on how to report the issue.
Can I use RememBear when I’m offline?Absolutely. When you’re offline you’ll still have access to your passwords and other information. You can also still create and edit existing items. Once an internet connection becomes available, RememBear will make sure your changes are synced to the rest of your devices.
Accounts & Payments
What should my Master Password be?Great question! You’ll need to think of something strong, but memorable. Your Master Password will be a big part of what protects all of your other passwords. It’s also the password you’ll be using to unlock your vault on a daily basis. We recommend that you use a strong password that you’ve never used before. It should include a few random words or characters (this will keep it memorable but strong). It should also be a minimum of 8 characters long and adding a number or two into the mix wouldn’t hurt. You could even include a special character just to keep things exciting!
I already have a TunnelBear VPN account, can I use it to login to RememBear?Currently, no. You’ll need to create a separate RememBear account for the time being. See our information on how to get started for more info.
How do I change my Master Password?You’ll need access to the RememBear app to change your Master Password. Please note that you will need to know your current Master password to change it to something new. If you’ve forgotten your Master Password see this article instead. Otherwise, here’s how to change your Master Password:
Windows & macOS: Open the main RememBear app window. In the sidebar menu on the right, locate the gear icon (bottom corner) and select it. A new menu will open. Under the Account tab locate the Change Master Password option and select it. Follow the instructions.
Android & iOS: Open the RememBear app. Select the menu button from the top left corner (3 horizontal lines), this will open a sidebar menu from the right edge of the screen. Locate the Settings option and select it. A new menu will open. Locate the Account section and select the Change Master Password option. Follow the instructions.
Once your password is changed, you'll be prompted to log in on any other devices where you currently have RememBear logged into that account. If you were using fingerprint or face unlock on your mobile devices, you may have to re-enable fingerprint or face unlock on those devices.
How do I change my email?You’ll need access to the RememBear app to change your RememBear account email address. Here’s how to do it:
Windows & macOS: Open the main RememBear app window. In the sidebar menu on the right, locate the gear icon (bottom corner) and select it. A new menu will open. Under the Account tab locate the Change Email option and select it. Follow the instructions.
Android & iOS: Open the RememBear app. Select the menu button from the top left corner (3 horizontal lines), this will open a sidebar menu from the right edge of the screen. Locate the Settings option and select it. A new menu will open. Locate the Account section and select the Change Email option. Follow the instructions.
I’ve forgotten my Master Password. What do I do?Sorry to hear that! When you initially created your RememBear account you would have been prompted to create a Backup Kit, which you hopefully printed and stored away securely. Your Backup Kit consists of your email address, New Device Key, and Master Password. You’ll be needing the information contained within the Backup Kit to re-gain access to everything stored in your RememBear vault.
Before you go to restore your vault, make sure you have your Backup Kit in front of you. Then, download and open the RememBear app on your device. At the login screen, select the “I already have a RememBear account” prompt and follow the instructions.
If you’ve forgotten you Master Password and also lost your Backup Kit, unfortunately there is no way to recover the account. RememBear encrypts and decrypts your password vault directly on your physical device. This means we never have access to your Master Password, which in turn means we have no way of retrieving it from our end if you forget it (this is actually part of what makes RememBear so secure!). It’s very important to remember your Master Password and store your Backup Kit in a safe place for this very reason. If you have any questions regarding this or want to know your options are if you've lost access to your account, you can get in touch with one of our friendly Support Bears - we're happy to help!
How do I delete my account?To delete your RememBear account you’ll need to contact one of our friendly Support Bears. Once we've received the request, we’ll send you an email to complete the deletion process. At this point the account will be completely removed. Please note that once the account is deleted we have no way of recovering the account or any of the information stored within the account. If you want to continue using RememBear after this point, you'll need to create a new account from scratch.
Why isn't RememBear autofilling my passwords?There are a few reasons why RememBear might not autofill your passwords correctly. If you're using one of our mobile applications (iOS or Android) and you're trying to log into a website using the browser app on your phone or tablet, make sure you're using the RememBear Browser. This will allow you to more easily fill passwords.
In the Android app, you'll also need to make sure that you have the autofill functions enabled on your phone. You should have set this up when you downloaded the app, but if you skipped this step during setup, simply open your RememBear app, open the Menu > Settings > RememBear Autofill > Go to Settings and follow the instructions to enable autofill. When that's done, click the back arrow and you should also see a prompt to add a floating icon. Click Go to Settings to enable the floating icon. Upon exiting the screen, you should now be able to use the floating icon to fill your passwords.
On all platforms, it's also possible that the RememBear application might not be detecting your username or password fields correctly. If this is the case, you can report site or application specific issues directly via the RememBear app without having to contact support using the instructions below. In the interim, you should be able to copy and paste your passwords manually from the RememBear application into the site or app where you're currently trying to login.
How to report issues with autofill:
Windows and macOS (via the browser extension): With your browser window open, navigate to the webpage where you’re having problems. Once there, select the RememBear extension icon, select the gear icon in the bottom right corner and select Report broken autofill. The URL field will already be populated, but you can also add some extra info about the problem if you think it will help us. When you’re done, select Send to send the report.
Android (via the RememBear Browser): Open the RememBear app and locate the item that you’re having issues with. Within the item, select the website URL to open the site in RememBear’s built-in browser. With the site open in the RememBear browser navigate to the login area of the site. Select the menu button in the top right corner (3 dots) and from the menu that appears, select Report Broken Auto Fill and follow the instructions.
iOS (via the RememBear Browser): Open the RememBear app and locate the item that you’re having issues with. Within the item, select the website URL to open the site in RememBear’s built in browser. With the site open in the RememBear browser, click the lightning bolt icon in the bottom right corner. If there's nothing to fill, you'll see a pop-up that indicates there was nothing to fill. In that pop-up, click the "report broken" button to submit your feedback.
Note that we do not respond directly to you when you submit autofill reports. However, the RememBear team are continuously reviewing reports and fixing site specific issues. If you need to contact us, you can get in touch with one of our friendly Support Bears.
I’m having a different issue with RememBear, how do I report it?If you find a bug or issue with the RememBear application or service, we’d love to hear about it. If you’re experiencing strange behaviour, crashes, error messages, your vault not syncing, or any other type of issue within the RememBear application itself, you should report it directly to our friendly Support Bears.
When you contact support it’s important to include as much detail about the issue as possible, including the device model, your operating system version (if you know it), and a clear description of the problem.
I accidentally deleted an item, how do I get it back?No problem! The RememBear app has it’s own trash can, which is where all of the items you delete end up. We do this just in case you change your mind or in case you deleted the item by accident.
If you’ve deleted an item and emptied the trash can already, unfortunately there is no way to recover these items.
Can I sync my passwords to a local file only, rather than to the cloud?Unfortunately, this is not currently possible.
How do I export my passwords from RememBear?The export feature has not been implemented yet, however we are looking to get this implemented soon! Stay tuned for updates.
I can’t live without "X" feature. When will RememBear have it?RememBear is still in public beta, which means that we’re adding new features continuously and rapidly. Some examples of big features we’re currently working on include attachment support (add files to your vault), secure notes (save secure text notes in your vault), 2FA support (use RememBear to get 2 factor authentication codes), vault export options, and much more! If you have a specific feature request in mind feel free to contact support directly and let us know!
How do I uninstall RememBear?Uninstalling RememBear from your device should be an easy process. Please take a look at the links below for instructions on how to uninstall the app. Please note: we advise that you do not use 3rd party uninstaller tools to complete the uninstallation, these tools can sometimes cause some unintended problems.
For instructions on how to delete RememBear from your Windows device, please check out this article.
For detailed instructions on how to uninstall apps on your Mac computer from Apple, see this article.
To delete RememBear on your iPhone or iPad, simply press and hold down the RememBear application until all of your apps begin to wiggle. A small “x” should appear in the top left corner of the apps that can be deleted from your device. Tap the “x” on the RememBear app to delete it.
For instructions on how to delete RememBear from your Android device, please see check out this article.
Browser Extension (Chrome)
For instructions on how to manage and delete your Chrome extensions, head here.